Frequently Asked Questions
Everything you need to know about your Motel Rocks order, shipping, and style updates.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days, while express options are available for faster delivery. Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all tags still attached. Please use our online returns portal to generate your shipping label.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment solutions such as PayPal, Apple Pay, and 'Buy Now, Pay Later' services like Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific 'Fit' notes in the product description.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. This means we are usually unable to make changes or cancellations once an order is confirmed. Please double-check your address and items before completing checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.